Bounced emails marked as "non-existent" yet are known to be active emails

Occasional Participant

Bounced emails marked as "non-existent" yet are known to be active emails

We sent out an email yesterday, and nearly all of the 57 "non-existent" emails that bounced were from either or Not only is this an extremely high number of non-existent email for our list, but to have that many from just two email providers is extremely odd. I have checked @ 20 of them so far (looking at the engagement stats), and have noted that nearly all of the individuals have opened our emails within the last month, and in many cases, within the last week. My perception is that these emails are actually still fine, but that there is some sort of glitch. I recall something like this happening on a large scale a few years ago with Yahoo email addresses, too. I am currently on hold on the phone with CC (going on 10 minutes now), bit filling out this form as well to see if others are having issues, too.


Hello @LonnieS49 We would like to assist further in looking into the situation you describe. I will open a case for you to our deliverability team so that they can further research. If you want to reach out to them directly    - Thank you. 

Amy Y.
Community & Social Media Support

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