Bounces

CATHERINEG09
Occasional Participant

PLEASE HELP!

We just sent out two campaigns for our business, but are getting an extremely high number of bounces. This is a terrible situation for our small business because the emails are time-sensitive and offer a special gift with purchase for a limited time only. We have a huge Open House coming up with a live radio broadcast in two weeks and will have another email going out within the week to announce that. We desperately need your help to resolve the issue with the bounces and ensure that our customers will receive their emails about these special events. Thank you.

 

 

3 REPLIES 3
William_A
Moderator

Hello @CATHERINEG09 ,

 

Based on your most recent emails, it looks like the majority of the bounces are blocked types, followed by suspensions and then "other." We categorize bounces by interpreting the message sent back to us by the ISP when the bounce occurs. Sometimes these messages are unreadable or don’t use standard error coding. We categorize these bounces as “Other.” When an email address bounces as blocked, the ISP has decided not to deliver to it. This is usually due to reputation, content (images, links, text strings, etc.), or a policy/filter on the recipient’s end. When an email address repeatedly bounces as "Non-existent" across any Constant Contact account, we categorize it as "Suspended." 

 

Considering the massive jump in your number of bounces, I'd recommend checking / enabling email authentication settings for your account, and reaching out to our Deliverability team for additional assistance.

 

See also:

Suspended bounces


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William A
Community & Social Media Support
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CATHERINEG09
Occasional Participant

Thank you, William D. I was also able to get assistance from CC's tech, Carlos, who helped me. Since our ISP was on a few blacklists, we've since obtained a new ISP to use for sending emails. It seems to have resolved the problem. Thank you, again.

Hello @CATHERINEG09,

 

That is good to hear! Thank you. 


Zoe H.
Community & Social Media Support

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