Solved! Go to Solution.
I am sorry to hear you are experiencing an issue sending to this domain. An "Other" bounce is the ISP of the domain sending back a reason to us that our own systems cannot decipher. Often times it is the domain itself that is preventing the email from getting through. I would reach out to a contact that works at that domain about having Constant Contact's IP addresses whitelisted and see if that resolves the problem. Click here for more on whitelisting.
If that does not resolve the issue I encourage you to call and speak with our Deliverability agents. They have specialized knowledge and training on how to handle bounces. Click here for their contact information and hours.
Thansks for your quick reply Nick.
I am going to have my subscribers contact their isp, mchsi.com and report the problem and ask that the isp whitelist CC ips. Hopefully this works ;>
Hi @RichI. At this point, our Deliverability team would be best to continue this conversation with. They are specialized to answer these types of questions regarding bounce details, especially with specific domains. Here is a link to their numbers and hours.
Awesome! I'm glad to hear they were able to assist you. Please let us know if we can assist you with anything else!
We are still seeing bounces from mchsi.com. Sometimes several, sometimes a few. Also seeing this behavior with midco.net.
We have worked with CC and got some relief but I really do believe the problem is at mchsi.com and not CC.
Thank you for reaching out with this feedback. Though I am happy to hear our support agents were able to help in the past, I apologize you are still having this experience. If you have any further questions, please call back into our Deliverability specialists for assistance.
I apologize this is happening with these contacts! I would suggest reaching out to our Deliverability team directly. These agents are specialized in campaigns being delivered to your email clients and can help find the answers you many need.