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I just experienced the same problem. I was looking forward to working on a free trial template and when I verified my email, I lost access to the site. I have spent time with our IT department investigating whether it was a proxy issue but have discovered that my account is canceled at your end without explanation. I'm in Australia and the time difference is sigificant. I can't believe this is your system process implemented. Disappointing.
Thank you for reaching out to us through the Community. It seems like you would need to speak to our Account Review department regarding this issue. Their contact information can be found by clicking here. Let me know if there is anything else I can assist you with.