Broken Link

Highlighted
Occasional Contributor

Broken Link

Extra characters were added to a URL of a link after it was sent to the email list, making the link broken. I sent myself a preview email so I could check every link, and they all worked. After I sent my email to an email list, I got word a link was broken. Somehow, the url got messed up in the sending process because the link in the preview is still correct, but the link in the actual email that was sent out is broken.

Tags (3)
3 REPLIES 3
Moderator

Re: Broken Link

Hi @CityOfTorrance 

 

I am so sorry to hear one of your links did not pull the correct page! We understand how important it is for the correct information in your emails to be shared with contacts. We would be happy to troubleshoot this further for you! Please email us at social_support(at)constantcontact(dot)com a reference to this post with:

  • Your username
  • Name of this campaign
  • Affected URL
  • Email address that experienced this
  • Email client used

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Member

Re: Broken Link

Hi, I am experiencing the same issue. Can someone please help?

Highlighted
Moderator

Re: Broken Link

Hi @brianw946 

 

We sure can help! We would however need the information previously requested in this thread. This information being your username, the name of this campaign, the affected URL, and email address that experienced this and the email client used to view your campaign. Please email us these details to social_support(at)constantcontact(dot)com with a reference to this post for further assistance.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact Would Like To Hear From You!

We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...

Read More
Featured