Bug with Anniversary email automation

SilviaG20
Retail

Bug with Anniversary email automation

Hi there, 

 

We scheduled the Nov. Anniversary automation emails and selected the exact list and 'on anniversary' option. But the email was sent to '494 people' which are not in our list. As you can see in the picture below. The number of 'sent' is not correct. All of the 4 anniversary emails are not right.

Please have a check for us! Thank you! 

 

PS: We don't have this issue before the update of the anniversary automation function. And we just canceled all these 4 campaigns. How can we solve this issue?

SilviaG20_0-1635152663440.png

3 REPLIES 3
William_D
Moderator

Hello @SilviaG20 ,

 

Our higher level technical team wanted to take a deeper look at this issue, and investigate further why these four particular anniversaries sent out improperly to their assigned lists. They'll be following up with you via your account's main email within the next 1-2 business days. 


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William D
Community & Social Media Support
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Hello William,

 

We received the email from your team. But no exact reason or solution that we could use. The anniversary email is important to us, please check again. 

 

PS: Please email the reply to the following addresses:  and 

 

Regards

I've updated the case notes to include your preferred email addresses. As stated in the email, they're still investigating and will follow up when they have another update on their findings.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.