Would you be able to provide a screenshot of how that test is displaying for you along with the following information so that we can troubleshoot further:
- What email client are you testing in (Outlook, Gmail, Yahoo, etc)
- What type of device are you checking the email on (PC, Mac, Iphone, etc?)
- I'm using Outlook
- I'm using a PC
The first one is the one i see in the actual template and the second is the test email. It changes the layout of the email
Here are the photos.
Hello @MarayC ,
Which version of Outlook are you using? I wasn't able to recreate the issue in 2013, and knowing the exact version of the issue might help us determine if it's something client-specific or something else.
Hi Katie, I happened to see your post and might have a solution for you. Back at a former job that used different email software, I used to mark up emails by hand. Outlook was always the worst email client to work with due to their own funky rules for how things would display. Just one fun example of this is ordered and unorder lists which just kind of ignore paragraph rules that have been applied around it. So if you have extra line height or whatever applied to a paragraph, it'll look super crapmed for just the list portion. But there's an easy workaround: don't format it as a list. Just use line breaks and a bullet point character (•) to create your own "faux" list. In my experience, outlook is way more likely to follow the formatting rules you have set up if it's not set up as a list.