CC Crashing

Participant

CC Crashing

Anyone else suffering from CC crashing continually while working on emails? Tried 2 different browsers and keep getting the "oops" error. Pretty frustrating.

1 REPLY 1
Moderator

Hello @KaraS710 ,

 

We're sorry to hear you've had some connectivity issues when working in our website. For the sake of further troubleshooting, could you please follow and respond to these steps to see if any of them are able to let you through?

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • What browser are you using? Does using a different browser our using Incognito/Private browsing mitigate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

William D
Community & Social Media Support

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