CC Website is slow and freezing

AshleyN301
Participant

CC Website is slow and freezing

I have had to log in and out many times today. I have also had error messages where my email campaign didn't get sent out.
1 REPLY 1
William_D
Moderator

Hello @AshleyN301 ,

 

Are you still having the issues described when accessing your account? I checked your account and wasn't seeing anything described, which indicates it's a connectivity error. 

Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

 

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Regarding the error, based on the wording in the system it shows that the account was under review at the time of sending. However it since looks like you've resolved the review and sent your email.


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William D
Community & Social Media Support
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