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CC adding it's own tracking pixel .GIF into Custom Hand-coded HTML emails -- Mobile Error

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CC adding it's own tracking pixel .GIF into Custom Hand-coded HTML emails -- Mobile Error

We ran into an issue with a custom coded "cut-and-paste" HTML email we created when loading it into Constant Contact.

 

We first tested the HTML email code in "Email on Acid" through various industry standard email clients and everything passed solidly...

 

1. When loading the HTML email into CC it would work fine and give no errors however in the "Mobile Preview" mode it would show a large gap of white space at the top of the email, thus pushing all the content down. It appeared to be emailing this way also when sending test emails but reflected no code change or alteration in the HTML field editor...this was vexing

 

2. In digging to see what was redering on the preview field I found an extra piece of code that was not part of our email that appeared to be being inserted...

<img alt=" " src="https://ui.constantcontact.com/rnavmap/tip/dispatcher?origImg=http://r20.rs6.net/on.jsp?t=1133679302114.0.1125861611868.100&amp;r=3&amp;o=http://ui.constantcontact.com/images/p1x1.gif" width="1" height="1">

 

3. The error in mobile preview was producing a blank .GIF at 358x358 at the top of the email. I believe this is because the height and width are not set to actual declared fixed pixels but a ratio 1x1. Our CSS was conflicting with whatever CC was using as an override. When I removed the rules for our CSS handling responsive images the issue stop and worked as planned.

 

QUESTIONS:

Is there a way to see on the backend when things like this get added to the code so we can have a better way to figure out the problem?

 

If the client wanted no tracking can you disable the tracking pixel insertion or add code for custom HTML emails to block CC from adding in conflicting code?

 

Are there any recommendations from Constant Contact team of a standard boilerplate that needs to be added for future use of custom coded HTML emails. We'd like to have a process for verifying outside of CC if it's going to work.

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Re: CC adding it's own tracking pixel .GIF into Custom Hand-coded HTML emails -- Mobile Error

Hey @LuAnnL8,

 

Thank you for reaching out to us. I talked with our higher level technical team, and can hopefully provide some insight into your inquiries.

 

Regarding the first question, what occurred was that your coding had all images set to be 100% sizing. For future custom code emails, do not do this, as it will cause our 1px tracking image to blow up. There's nothing in place to really alert to this occurring other than doing the recommended test send or preview prior to sendout. As the technical agent explained, this isn't normally an issue because it is generally not good practice to have coding that makes all images 100% sizing.

 

Per your second query, the tracking image cannot be turned off at all, because it is vital to our tracking and reporting systems doing their job.

 

Regarding your third question, I'd recommend reading this article on using our custom code editor. If you are using that editor to send out that type of email, then you'll obviously need to verify it looks good in our system before sending out.

 

If you have any other questions or concerns with the custom code editor, I'd strongly recommend calling into our Support lines and requesting to speak with a custom code specialist, so that you can be transferred to agents specialized in this particular editor. 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Highlighted
Moderator

Re: CC adding it's own tracking pixel .GIF into Custom Hand-coded HTML emails -- Mobile Error

Hey @LuAnnL8,

 

Thank you for reaching out to us. I talked with our higher level technical team, and can hopefully provide some insight into your inquiries.

 

Regarding the first question, what occurred was that your coding had all images set to be 100% sizing. For future custom code emails, do not do this, as it will cause our 1px tracking image to blow up. There's nothing in place to really alert to this occurring other than doing the recommended test send or preview prior to sendout. As the technical agent explained, this isn't normally an issue because it is generally not good practice to have coding that makes all images 100% sizing.

 

Per your second query, the tracking image cannot be turned off at all, because it is vital to our tracking and reporting systems doing their job.

 

Regarding your third question, I'd recommend reading this article on using our custom code editor. If you are using that editor to send out that type of email, then you'll obviously need to verify it looks good in our system before sending out.

 

If you have any other questions or concerns with the custom code editor, I'd strongly recommend calling into our Support lines and requesting to speak with a custom code specialist, so that you can be transferred to agents specialized in this particular editor. 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

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