CC's New Editing System is not user friendly

Occasional Contributor

CC's New Editing System is not user friendly

Users are unable to do standard editing and formatting with the new system, or if so, the support staff doesn't know how to do it. E.g.: indenting lines, indenting paragraphs, justifying, modifying and correcting line spacing issues. Please call me (removed by admin) for further details. Thank you

CTCT Employee

Re: CC's New Editing System is not user friendly

Hi @AnneM10,


We're sorry for any frustrations and do appreciate you reaching out! We certainly want you to have a better and easier experience with editing your email campaigns, and your feedback about our newest editor has been forwarded to our programmers. We've also tracked the features you mentioned.

While there currently isn't a way to indent paragraphs, there is the ability to indent bulleted and numbered lists. In addition, you can try separating paragraphs with an additional line space (rather than indenting). The text alignment button can help with justifying the text, and you may need to remove any problematic formatting within the text if you're running into line spacing issues.

Here are a few wonderful resources that we hope you'll find helpful:
Help Overview: The Third-Generation Editor
Style Text Using the Third-Generation Editor
Remove Problematic Formatting From Your Copied Text

In addition, we'd be happy to help out with the formatting of any email campaign that you may need assistance with. Please send us an email to social_support(at)constantcontact(dot)com and include your username, the name of the email campaign, and more specifics about what we can help fix. Thanks!


Nichelle M
Community & Social Media Support

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