I can not upload my members!! Your website complains that I need to upload CSV or Excell etc. I did that! It is not accepting my file, it is the same file for the last 10 years!! Please fix.
Thank you for reaching out to us about this issue. We would be more than happy to look into this further for you. We have found that if the Excel file has any content (email, first name, last name, etc) that begins with the letters 'char' (such as email@example.com), the file will give an error. Removing this content or saving the file as an XLSX should fix the issue for these cases. However, if this is not what's occurring for you, please email us at social_support(at)constantcontact(dot)com, with your username, the file attached, as well as the exact error message you're receiving.
The file starts with "DeliveryName , Email , SizeUrl "
It has been working for the last 8 years. Now th eupload wont accept my file anymore.
Where can I send my file so you can test this?
I'm sorry that you're still unable to upload that file. Please email us at social_support(at)constantcontact(dot)com, with your username, the file attached, as well as the exact error message you're receiving.
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