Call Out on Wording

New Member

Call Out on Wording

On you page: You state "You may cancel your account at any time by calling us at 855-229-5506" I called and a recording told me you're closed and to call back during open hours. That's not "any time"

Re: Call Out on Wording

Hello @MarkM954. Thank you very much for your feedback and I apologize that you were not able to reach our Billing department. We try to convey that when we say that you cancel your account at any time, we mean that there is no obligation or contract for your account. I see how this can be a confusing statement and I will send this feedback to the appropriate department.


I see that you were able to speak to our Billing department yesterday but if you need to speak to them again, they are available from Monday to Friday 7am to 9pm ET and you may reach them at 855-229-5506. Please note that they will not be open this upcoming Monday, which is Labor Day, and they will reopen on Tuesday. 

Caitlin M.
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