Campaigns Not Sending

coverttrack
Participant

Campaigns Not Sending

Is there an issue with our account as I am unable to send any campaigns. I sent my last campain 8/13 and when attempting today 8/19, it says Error with no description.

1 REPLY 1
William_D
Moderator

Hello @coverttrack,

 

Thank you for reaching out, I understand how important it is to get your emails out in a timely manner.

 

It appears your account was set up for self-authentication, but the DNS wasn't set up properly. I'd recommend reaching out to our Account Review team for assistance, they'll be able to guide you on setting up the DNS so you can get your emails out.

 

If you have any additional questions or concerns, feel free to reply to this thread or create a new one, and we'd be happy to assist.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.