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Campaigns Not Sending


Campaigns Not Sending

Is there an issue with our account as I am unable to send any campaigns. I sent my last campain 8/13 and when attempting today 8/19, it says Error with no description.


Re: Campaigns Not Sending

Hello @coverttrack,


Thank you for reaching out, I understand how important it is to get your emails out in a timely manner.


It appears your account was set up for self-authentication, but the DNS wasn't set up properly. I'd recommend reaching out to our Account Review team for assistance, they'll be able to guide you on setting up the DNS so you can get your emails out.


If you have any additional questions or concerns, feel free to reply to this thread or create a new one, and we'd be happy to assist.

William D
Community & Social Media Support

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