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Campaigns not sending

FirstNameL44385
Participant
‎10-24-2022 12:30 PM
‎10-24-2022 12:30 PM

Trying to send test emails today, Oct. 24, and they are not showing up. I tried both Chrome and Edge. Nothing. Anyone else having this issue?

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William_A
Administrator
Administrator
‎10-24-2022 12:39 PM
‎10-24-2022 12:39 PM

Hello @FirstNameL44385 ,

 

My tests of your latest drafts all came through on my end right away. You may want to check and make sure your email program / network isn't spamming out or outright blocking the test sends, as that may require you to safelist our domains. Otherwise, I'd advise calling the Delivery team for further, advanced troubleshooting and assistance.

 

For your actual, live sendouts, I'd advise setting your account up for self-authentication since you have your own domain. Our Delivery team can assist with any questions regarding this functionality. 


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William A
Community & Social Media Support
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