Hey There @HotWaterSolutions
I'm sorry to hear you're experiencing difficulties navigating on our site! I see that you had called in today and spoke to one of our support representatives about this. We commonly see this as a result of a possible connectivity Issue.
I'd advise following the steps within this great article on Troubleshooting Connectivity Issues. This article should help walk you through what may be causing this particular webpage from fully loading.
If you are still experiencing difficulties after following these troubleshooting steps, please do not hesitate to reach back out to us.