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Occasional Participant


Cannot access campaigns page at all (tried multiple browsers) since you've updated site. I'm two months behind and called for help and my problem was not resolved. No other website or application is giving me these issues.


Hello @SarahT8 ,


Have you had a chance to try some of the following connectivity troubleshooting steps:

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • What browser are you using? Does using Private/Incognito browsing mitigate the issue?
  • Are there any updates pending for your browser(s)? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

If none of those work, the next step would be to look into your ISP. Please respond to the automated @ mention email with the name of your ISP, and a screenshot of your speed test from fast.com, including what's in More Info. If none of the above are the issue, then it'll likely be something to do with your internet's latency.


William D
Community & Social Media Support

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