When I go to add a new email in my auto responder series, I get the following error: "We couldn't rename your campaign because it's actively sending. Please wait a few minutes and try again." I have been trying to add a new email over the past few days.
I don't have any emails sending exept on Mondays and I don't get the option to suspend my campaign while I am working on it. What am I mising?
Any help would be greatly appreciated.
Hello @Dee DeeR-83379146. I apologize that this has happened to you. We are currently experiencing a system issue with not being able to schedule new emails in an active autoresponder series. At this time, you would have to deactivate the series in order to schedule the new email. However, this would cause the existing contacts in the series to not receive the rest of the series. We are investigating this issue and we will contact you with any updates. I apologize for any inconvenience this may cause you.
We have waited a week for more info since you said it was a programming issue on your end. We would greatly appreciate an update, as our next email is scheduled for Monday. We already worked around your answer to publish this past Monday, but would very much like to get back to using the auto responder method for the rest of the series. Please advise...thank you very much!
Thank you so much for reaching back out to us about this. Our teams are still working to resolve this issue so I cannot provide a firm ETA on when a fix will be implemented. That said, I would happy to set you up to be notified when the issue is resolved. If this is something you would like please email us at social_support(at)constantcontact(dot)com with your username, the email address you would like to be notified at, and a reference to this post and I can get you set up!
We are having this issue too.
It is vital that we are able to do this. The difference between staying with Constant Contact and switching to a better platform.
Any update on when this will be fixed?
Hello @CliveE. Thanks for reaching out to us. At this time, we do not have an ETA on when this is will be resolved. I have put in a case for you to be contacted via the main contact email on your account when we have more information.
I wanted to verify that this issue has been resolved BEFORE I activate my series. I am in the process of building the series and I have enough emails to get started, but if I am not going to be able to add the rest of the emails after activating, then I will simply wait to publish/activate. Thank you!
This experience is something our upper level of support has worked on to resolve. You do have the ability to add and edit new emails in an Autoresponder Series. However if you want to edit an existing one you would have to pause the series first. I also took a look at your account and can see you have spoken to one of our support agents about your Autoresponder as well. If you have any further questions feel free to reach back out and we would be more than happy to continue assistance.
I'm following this - hoping this will get resolved. Thanks!
I am happy to report that users can now schedule draft emails in an active Autoresponder series. I apologize for any inconvenience this may have caused!
It's great that we can edit and add emails to the autoresponder series, however, it DOES NOT benefit us to have the contacts DROPPED if we have to edit an email in the series. I have to update a monthly schedule and if I do that are you telling me that ALL PREVIOUS contacts are automatically dropped??
This is NOT helpful at all to have a series that is uneditable because that is virtually what it is...because if I can't edit and pause the series and then "resume" - there's no point in paying extra if it's going to drop my contacts.
Is there ANYWAY this can be resolved? I have 11 contacts that will never finish the series unless I add them at the beginning. Talk about a higher unsubscribe rate!
Thank you for reaching out to the Community! I apologize for any confusion there may be with your Autoresponder. The good news is we have made updates to how you can edit Autoresponders. These series now offer the ability to be paused, or edit an individual email in the series without contacts being dropped. However if you deactivate the series and then go to edit an email, that's when contacts will be dropped from the series.