Can't Save Profile Details

NinaM521
Participant
0 Votes

 

I filled in all the required boxes, but it's saying the country box is empty but it's not 

6 REPLIES 6
William_A
Administrator
0 Votes

Hello @NinaM521 ,

 

Are you still having the issue? I checked your account, and that section was already filled in, but also saved just fine when I clicked the button to do so.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
MollyP9
Regular Participant
0 Votes

I am having the same issue. I have even changed the browsers and it won't save. I'm getting the same error messages.

William_A
Administrator
0 Votes

Hello @MollyP9 ,

 

Did you fill in all the info for the Organization Details as well?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
MollyP9
Regular Participant
0 Votes

Yes, and it still was showing the same message.

William_A
Administrator

I had no issue editing your address area. I'd advise going back into your My Account page, editing the Organization Details and inserting the more specific info I couldn't fill in from what you already had - your street address, city, and zip code. Make any other adjustments you need to.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
MollyP9
Regular Participant
0 Votes

I don't know what you magically did, but it's working now! Thank you so much!