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Can't Select a Template?

Occasional Participant

Can't Select a Template?

I was stumbling along at learning to use this email system but gaining.... up until I watched the video on the New Editor system. Since that day I have been unable to 'Select A Template'. I can look at them, preview them, etc. but I can not choose one to work with. Currently I am stuck with copying old campaigns and changing everything but the template to create a 'new' campaign which is extra work and potentially boring for the recipient. I don't know how it happened that watching the instructional video could have changed things but it was at least when things changed.

Bruce       Yes it probably says Jeffery somewhere, he retired and I don't know how to 'fix' that either!


Hey @FireEscape!


Thanks for reaching out to the Community with your questions! I'm sorry you are now having issues selecting a new template. We'd be happy to work with you to get this issue resolved. Can you please send an email to social_support(at)constantcontact(dot)com, and be sure to include your username, the problem you are having, and reference this community post. Once we receive that email, we'll be able to log into your account and troubleshoot the issue. 


As for updating your account information, the following help article should walk you through where in the account you can update this information. Hope this helps!

Updating Your Account Information


Jessica H.

Community Support 


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