Thank you for reaching out to the Community!
I am sorry to hear that you are having troubles resetting that password. From what you mention it sounds like you may be logged in as an additional account user. That said, there is another way to reset your password. Click Here for a support article that goes over this process. If you are still experiencing issues changing your password after following these steps then I would suggest calling our support team as we are only able to offer limited account access support over the Community. Click Here for our contact information.
I hope that this helps! Thanks and have a great rest of your day!
Whether you’re looking for someone to help guide your marketing or do it for you, we have plans to meet your budget and needs.Explore Plans
We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...Read More