Re: Can't delete an unwanted add on

SarahT70 · ‎01-15-2020

Hi, I'm really surprised at this: I accidentally clicked on some pop up window and accidentally paid for an add-on I DO NOT want. Worse than that, there is no way to see what the add-on is nor how to delete it from my accounts page. This is bad business to make it difficult to change one's account plan. Please contact me ASAP.

SarahT70 · ‎01-15-2020

Can you please remove my personal info? I thought this was a direct message to CC. Thank you!

SarahT70 · ‎01-15-2020

I thought I was writing to the help center and put my personal contact info in there. Why isn't there any way to delete a post after you've posted? Thanks.

Frankie_P · ‎01-15-2020

Hi @SarahT70

I apologize for any confusion there may be with this feature you’ve added on to your account. We have submitted a ticket to our Billing Support to have this add-on service removed from your account. It can however take 7-10 days for the credit to be processed. In the meantime, we have also removed your contact information from these posts here in the Community.

Frankie.P
Community & Social Media Support

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