Can't delete an unwanted add on

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SarahT70
Occasional Participant
‎01-15-2020 01:49 AM
‎01-15-2020 01:49 AM

Can't delete an unwanted add on

Hi, I'm really surprised at this: I accidentally clicked on some pop up window and accidentally paid for an add-on I DO NOT want. Worse than that, there is no way to see what the add-on is nor how to delete it from my accounts page. This is bad business to make it difficult to change one's account plan. Please contact me ASAP.

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SarahT70
Occasional Participant
‎01-15-2020 01:54 AM
‎01-15-2020 01:54 AM

Re: Can't delete an unwanted add on

Can you please remove my personal info? I thought this was a direct message to CC. Thank you!

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SarahT70
Occasional Participant
‎01-15-2020 01:57 AM
‎01-15-2020 01:57 AM

How do I remove my post from community board?

I thought I was writing to the help center and put my personal contact info in there. Why isn't there any way to delete a post after you've posted? Thanks.

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Frankie_P
Moderator
Moderator
‎01-15-2020 12:09 PM
‎01-15-2020 12:09 PM

Re: How do I remove my post from community board?

Hi @SarahT70 

 

I apologize for any confusion there may be with this feature you’ve added on to your account. We have submitted a ticket to our Billing Support to have this add-on service removed from your account. It can however take 7-10 days for the credit to be processed. In the meantime, we have also removed your contact information from these posts here in the Community.


Frankie.P
Community & Social Media Support

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