Can't edit bounces

NorthwestCenterNews
Participant
My latest campaign will not let me access the mailing list responses so I can't delete bounces. I just keep getting "Oops sorry something went wrong."
1 REPLY 1
William_A
Moderator

Hello @NorthwestCenterNews ,

 

I checked your latest email, and all three subject lines' reports loaded fine for me. I also had no issues switching between different report types - opens, clicks, bounces, etc. for each subject's reporting drilldowns, nor in selecting bounces or getting to the final confirmation screen for removal/unsubbing. If you can provide a screencap of what you're seeing, or elaborate further on where in the process you're encountering the issue, it might help us narrow down what the source may be. 

 

Otherwise, it may simply be a connectivity error caused by incompatible browser extensions, problematic caching or cookies that need to be cleared, or interference from an ad/pop-up blocker, VPN, or other security software erroneously trying to block elements from our site functioning as intended. Temporarily disabling these tools, and then exiting and re-entering the browser can help narrow down the source of the issues. Testing to see if the issue occurs on other browsers, in Incognito/Private mode, on other devices, or even other networks can also help narrow down the source of the problem.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article