Can't get a chat, can't get help.

Occasional Participant
0 Votes

Every time I use CC to send out our newsletter I regret ever having opened an account. For the umpteenth time, you make it impossible to correct mistaken emails in a list. There is NO "edit list" option. Does every list need to start from scratch? Why does the Chat Help not work?

0 Votes

Hello @GeorgeL256 ,


Can you elaborate at all on what you're referring to by "correct mistaken emails in a list?" If you're trying to add contacts to a specific list, you can do some from the main Contacts subtab of the Contacts dashboard. If you're trying to remove contacts from a specific list, you can do so on either that list's view or in the Contacts subtab.


If you're trying to edit an email address, it's advised to just make a new contact with the correctly spelt email address, since email addresses are what denote unique contact and have a number of Compliance-related elements associated with them.


See also:

Methods of importing contacts


If you're unable to load Chat support, you're likely using a pop-up/ad blocker, VPN, or other security software blocking that tool from displaying. In that regard, please perform some basic connectivity troubleshooting. Please keep in mind that when I say connectivity, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 


If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

William A
Community & Social Media Support