Hello @JamieD06 ,
If you're having issues opening up the chat window in your browser, I'd recommend going through standard connectivity troubleshooting. Keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis.
The most common culprits are typically incompatible browser extensions, problematic caching or cookies that need to be cleared, or interference from an ad/pop-up blocker, VPN, or other security software erroneously trying to block elements from our site from functioning as intended. Temporarily disabling these tools, and then refreshing our site can help narrow down the source of the issues. Testing to see if the issue occurs on other browsers, in Incognito/Private mode, on other devices, or even other networks can also help narrow down the source of the problem.
Connectivity Troubleshooting FAQ
Regarding your delivery issue, it's most likely being caused by your lack of email self-authentication, since you have your own domain, but are sending through a 3rd party (in this case us). To address this, I'd advise setting up self-authentication for your account If you need additional insight or guidance regarding this, I'd recommend speaking with the Delivery team directly.
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