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Can't open Campaigns

DebraR00
Occasional Participant
‎01-15-2022 05:36 AM
0 Votes
‎01-15-2022 05:36 AM
 
5 REPLIES 5
Zoe_H
Employee
Employee
‎01-15-2022 10:30 AM
0 Votes
‎01-15-2022 10:30 AM

Hello @DebraR00,

 

I am sorry to hear about this and would be happy to help! You may need to refresh your screen by switching from your Campaigns tab to your Contacts tab and back. That may allow you to open your Campaigns. If not, please try switching browsers and giving us some additional information about what steps you are taking. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
DebraR00
Occasional Participant
‎01-15-2022 05:05 PM
In response to Zoe_H
0 Votes
‎01-15-2022 05:05 PM

Hi Zoe H,

 

Thank you for your reply.  I have done all that you suggest and now the App is telling me I don't have permission to create an email.  I need a resolution FAST, as I need to send my contacts urgent information.

Zoe_H
Employee
Employee
‎01-15-2022 05:42 PM
In response to DebraR00
0 Votes
‎01-15-2022 05:42 PM

Hello @DebraR00,

 

I currently am able to open campaigns in your account. Could you try on a desktop or different device to see if you can continue your work? 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
DebraR00
Occasional Participant
‎01-15-2022 06:12 PM
In response to Zoe_H
0 Votes
‎01-15-2022 06:12 PM

Thanks for your reply.  I've tried opening the App on another desktop and an iPad.  I get the message on both devices that I am 'unable to load campaigns.'

 

Any more suggestions?

Zoe_H
Employee
Employee
‎01-16-2022 10:18 AM
In response to DebraR00
0 Votes
‎01-16-2022 10:18 AM

Hello @DebraR00,

 

I did some research on that error message, can you please set up an account manager managed login and see if it can log in successfully with no error message? Thank you!  


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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