Can't reply to or forward test messages once received

[Agilyx]

When I send out a test message to the appropriate people to review, none of them are able to reply to me with feedback. They have to create a new email each time. I just tried to send the test message only to myself so I could then forward to my project group for feedback that would all be in one thread, but Outlook tells me it can't send the message. This happens with any of the constant contact test messages that are in my inbox. Is this by design or is there a setting somewhere that I need to change?

[William_A]

Hello @Agilyx ,

That's unusual, because your testers should definitely be able to forward and reply directly to test emails. Outlook may operate differently or there may be a setting that can be changed, but generally email clients shouldn't be denying those capabilities. Does this also occur with live sendouts, or just test sends?

[Agilyx]

It only seems to happen with the test messages. Live sendouts have been okay as far as I've noticed.

[William_A]

If you test send to an address that doesn't use Outlook, are you tests still prevented from replying to or forwarding?

[Agilyx]

I hadn't thought to try that. Yes, I just sent a test message to my gmail account and was able to forward it. However, when I tried to reply to that message from my outlook account, it gave me the same "Cannot send this item." error message. It appears that if a test constant contact message is anywhere in the body of the email (even just in the message history) outlook can't send it. Is it possible this is a constant contact issue, or should I chase this up with our IT department at this point?

[William_A]

I'm not seeing anything on our end indicating this has been an issue before, so it'd likely be worth reaching out to your IT in this case. They might be able to find something in either your organization's email security settings, or in the general Outlook settings for you and your coworkers. If they're unable to find anything, just reply here to let us know and we'll continue investigating from our side to see if there's anything else we can find.

[RalphC9]

I am having the same issue with test messages. Any resolution?

[Agilyx]

In my case the culprit was a random link that had been inserted in the main header image of our email template. Once I removed that, the issue was resolved. I hope your issue is as simple!

[Zoe_H]

Hello @RalphC9,

It does sound like this may be a setting in your email client. Have you contacted your IT department yet about this? 

[KatieK15]

Thanks @Agilyx for the tip about the "random link that had been inserted in the main header image". This issue was happening to me and I asked my IT person to check it out. He found this thread on the issue, and immediately found a bad link in my logo/header. Thank you!