Can't see Bounced emails when clicking in reports, getting "You haven’t sent any email campaigns."

XimenaR5
Participant
‎02-17-2018 08:54 AM
‎02-17-2018 08:54 AM

Can't see Bounced emails when clicking in reports, getting "You haven’t sent any email campaigns."

Hi

I just sent my first email campaign yesterday.

 

Out of 2500 emails sent, I got 72 bounced emails. I want to see which they are to clean up my database. Following instructions, I went to the Reporting tab but right off the bat I get "You haven’t sent any email campaigns." Is this because the I only sent it around 14 hours ago? Or is there a setup parameter lacking? Or is it a bug?

I appreciate any light shed.

-Daniel

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Adrienne_B
Employee
Employee
‎02-17-2018 01:12 PM
‎02-17-2018 01:12 PM

Hi @XimenaR5

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry you haven't been able to access the bounce report from your emails. I have taken a look at your account and since your email is an A/B Testing email, the reporting functions a bit different. However, if you click on the campaign, then click View Reports and you will be able to access the bounces from each of the A/B emails. This will allow you to clean your lists. If you have any further questions, please feel free to reach back out.

 

Thank you for choosing Constant Contact. Have a great weekend! 


Adrienne B.
Community & Social Media Support

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