Can't seem to add new emails to my automated email series

MattM871
Participant

Can't seem to add new emails to my automated email series

Hey All!

 

So, I am trying to continually add new emails to my active automated email series.   I set up an introductory email and had it sent out, but when I try to now add the second email to the series, I don't see any buttons or options for doing so.  

I am wanting to continually be adding new emails to a series, as I'm always writing new content for my audience.   Is there a way to do this?

 

Thx!

 

Matt

Top Answer
Brigitte_P
Employee

Hey there @MattM871 !

 

At this time, once an autoresponder campaign is set to active, you cannot add any new campaigns to that series or delete existing campaigns. If you wish to see this feature available, we ask you vote or comment on this post on our Feedback boards rather than commenting here. Our Feedback boards are monitored by our Product teams and engagement on those posts can escalate a feature request faster. 

 

You'll either need to create a new autoresponder series with the new email you'd like to have, or what you can also choose to do is keep your existing series active, and then set up a new series like this:

- New series

- trigger = opens 1st email

- result = sends the rest of the emails in the series

 

This will allow you to have your second set of automated series start once your contacts have gone through the first set of automated series. This will not work if you are using Click Segmentation to automatically add people to a new list from email in your first set of automated series. Here's a great resource on some Automation Tips that may help you out as well!

 

Please reach out if you have any further questions, or any difficulties along the way Matt!

 

 

 


4 REPLIES 4
Brigitte_P
Employee

Hey there @MattM871 !

 

At this time, once an autoresponder campaign is set to active, you cannot add any new campaigns to that series or delete existing campaigns. If you wish to see this feature available, we ask you vote or comment on this post on our Feedback boards rather than commenting here. Our Feedback boards are monitored by our Product teams and engagement on those posts can escalate a feature request faster. 

 

You'll either need to create a new autoresponder series with the new email you'd like to have, or what you can also choose to do is keep your existing series active, and then set up a new series like this:

- New series

- trigger = opens 1st email

- result = sends the rest of the emails in the series

 

This will allow you to have your second set of automated series start once your contacts have gone through the first set of automated series. This will not work if you are using Click Segmentation to automatically add people to a new list from email in your first set of automated series. Here's a great resource on some Automation Tips that may help you out as well!

 

Please reach out if you have any further questions, or any difficulties along the way Matt!

 

 

 


Brigitte P
Community & Social Media Support

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AndreaB6142
Health Practitioners & Centers

THIS IS ABSOLUTELEY INSANE. I started a 21 Day Challenge with the intent that I would write it as I go. Now I can't!?!?!?!? 

Hello AndreaB6142,

I am sorry your are having some frustrations with our automated series. Once you have activated it, the only thing you can change is the content of the emails in the series. For your particular situation, you can create a automated series with all the days pre-added with a default email. Then as you get to each day, you edit the default email already in the series.


Timothy_G
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I'm in the same boat as Andrea. It's absolutely ridiculous to not have the feature of being able to add new emails to a series. You should get this fixed asap, or I will be looking at other email services to use that do have this feature.