Can't update Email Address

[SpiritualDirectionMinistry]

If a person registers with an email, and makes a mistake, and they are already in the data base, you can't update their event email to get the emails to them because it says the email is already in use by the same name/person and you can't update it! SO frustrating!!!

[William_A]

Hello @SpiritualDirectionMinistry ,

I'd suggest manually registering the correct email, using the info pulled from the incorrect email's registration info. If your event requires payment, you can submit all the info, then exit the form - which will show the correct registration in your event's dashboard as incomplete. From there you can update its registration and payment status, then update the incorrect email's registration's status to be cancelled.