Solved: Can we switch back?

BrendaR93 · ‎11-13-2018

Hi - why did the reports change? Or can they be changed back? I find them much harder to understand - I like seeing the total clicks for each link. How do I get that again?

Frankie_P · ‎11-15-2018

Hi @BrendaR93

You are correct, we have recently updated the reporting section of our email campaigns. We are always open to ways we can better our user’s experience, what are you having trouble with in this reporting?I did also want to mention you can definitely still see the total count for each link. If you're in your click reporting you will see a menu in the upper right hand corner that says "Clicked". Clicking on this menu will give you a drop-down where the option "Links" is listed. You can change that to "Links" to get the information you're looking for.

reporting-clicked-report-dropdown-links (1).png

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Frankie_P · ‎11-15-2018

Hi @BrendaR93

You are correct, we have recently updated the reporting section of our email campaigns. We are always open to ways we can better our user’s experience, what are you having trouble with in this reporting?I did also want to mention you can definitely still see the total count for each link. If you're in your click reporting you will see a menu in the upper right hand corner that says "Clicked". Clicking on this menu will give you a drop-down where the option "Links" is listed. You can change that to "Links" to get the information you're looking for.

reporting-clicked-report-dropdown-links (1).png

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

BrendaR93 · ‎11-15-2018

Thank you, Frankie. Yes, the total per link is exactly what I need.

Frankie_P · ‎11-15-2018

Hi @BrendaR93

You're very welcome! I'm glad we were able to help. Feel free to reach out again in the future if you have any further questions when working in your account.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.