We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.
I apologize for the experience you've had with connecting to our support. I can however see you created this post during a time our phone support is closed. Is this when you were calling into our Billing Department? If so, it's important to note that our Billing Support is only available Monday-Friday 8am - 8pm ET. With that said, it's important to us to make sure you are assisted.
We have submitted a ticket to our Billing Support to review this cancellation request. Please make sure to update your account contact information if needed. A member of this team will reach out directly with any further updates.
9.20am is within your opening hours and I got a "There is no one here to take our call ring back during our opening times. I have said I want to cancel. It doesn't need reviewing, my subscription needs cancelling. I have been with Constant Contact for a number of years and I am not using it. I need to know the notice period from Thursday 1st August when I attempted to cancel and I want confirmation that the Direct Debit will be cancelled. I have really exerted enough energy in to cancelling. I suggest billing contact me to confirm.
Hello and thank you for reaching out to The Community. While calling in directly to our Billing Team would give you the quickest turnaround time, I can send that team a case on your behalf to request to cancel your account. This process can take 24 business hours to complete. The Billing Team may need to reach out to you in order to review your request so please ensure your contact information on your account is up to date. If there is anything else in the mean time we can assist with please do not hesitate to ask.
Hello and thank you for reaching out to The Community. We apologize that you were unable to quickly find the information you were looking for, but we see you were able to call into our Billing Team to request your cancellation. While we are sorry to see you go, if there is anything we can assist with in the meantime please do not hesitate to ask.
Hello and thank you for reaching out to The Community! We're sorry to hear Constant Contact is no longer a good fit for you. I’d be happy to help you with your request. I’ve submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. Billing might need to reach out to you to review the request so we’d like to ask to confirm that your contact information is correct in your account. If you’d like this done within 24 hours or have questions about your billing, please call our Billing Team as we cannot discuss account billing here in the Community. Thank you!
Thank you for reaching out to us! We're sorry to hear you would like to cancel, but we understand. I will submit a request to our billing team to cancel your account and you should get an email confirmation once it's completed. Please let us know if you have any other questions or concerns!
Thanks for joining us in the Community. We are sorry Constant Contact isn't a fit for you at this time. We have taken a look at your account and can see you were able to successfully connect with our Billing Support for further assistance. Your account has successfully been canceled! If you have any further questions, for your account security we suggest giving a call back into this department. For phone number and hours available, please click here.
We're sorry to hear you would like to cancel! Though we have taken a look at your account and can see your trial period has ended. Once these trials have ended you do not have to use your account any further if you do not wish to do so. The account will than no longer be active. Not only this, but your account was created through a 3rd party program. If you have any further questions on the status of your account we suggest contacting the program you signed up through directly.