I am unable to get integration done & both CC & WPforms have both informed me that their side things are okay, contact the other. Moving back to Mailchimp. Thank you in advance for refunding my payment made. Regards, Ravi Govindan Owner Microtex Energy P Ltd
No one is picking up the phones. They dont respond to email and if you try to cancel through chat, they saying it cant be dealt with my chat. Do I just cancel my Direct Debit and wait for them to kick off?
I apologize for the experience you've had with connecting to our support. I can however see you created this post during a time our phone support is closed. Is this when you were calling into our Billing Department? If so, it's important to note that our Billing Support is only available Monday-Friday 8am - 8pm ET. With that said, it's important to us to make sure you are assisted.
We have submitted a ticket to our Billing Support to review this cancellation request. Please make sure to update your account contact information if needed. A member of this team will reach out directly with any further updates.
9.20am is within your opening hours and I got a "There is no one here to take our call ring back during our opening times. I have said I want to cancel. It doesn't need reviewing, my subscription needs cancelling. I have been with Constant Contact for a number of years and I am not using it. I need to know the notice period from Thursday 1st August when I attempted to cancel and I want confirmation that the Direct Debit will be cancelled. I have really exerted enough energy in to cancelling. I suggest billing contact me to confirm.
Hello and thank you for reaching out to The Community. While calling in directly to our Billing Team would give you the quickest turnaround time, I can send that team a case on your behalf to request to cancel your account. This process can take 24 business hours to complete. The Billing Team may need to reach out to you in order to review your request so please ensure your contact information on your account is up to date. If there is anything else in the mean time we can assist with please do not hesitate to ask.