I apologize for the delay in our response! I have submitted this request to our Billing Support. Please make sure your contact information is up to date so this team can follow-up directly.
Thank you for reaching out to the Community. In regard to deactivating your account, I do show that your account is set to cancel. I apologize for any confusion regarding your account being blocked. For further information, our compliance team would be happy to discuss your account with you. You can reach our compliance department here.
Hello! We’re sorry to see you go but I can assist you with your request. I’ll submit a case to our Billing Team in order for them to process the cancellation. This can take up to 24 business hours to process. The Billing Team may need to reach out to you to review your request, so be sure your contact information on your account is up to date. . If you’d like faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in The Community. If there is anything else in the meantime we can assist with please do not hesitate to ask.
I apologize for the experience you've had with canceling your account. I can however see you were able to successfully connect with our Billing Support about this as well today. Your account has been scheduled to be canceled.
We're sorry to see you go but we appreciate your time and I want to assist you with your request. I’ll submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. If there is anything else in the meantime we can assist with please do not hesitate to ask.
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