Cancel

MelissaN5
Occasional Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,736 REPLIES 1,736

Hi @SusanS9711 

 

Thank you for reaching out to the Community. I apologize this is the experience you've had with your account. This is definitely not the experience we want our users to have! If you can please email us at social_support(at)constantcontact(dot)com and let us know the username you signed up with as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback on this sales agent. I also have taken a look at your account and can see you have spoken with our Billing Support for this cancellation request. If you have any further questions on the status of your account, please give a call back to our Billing Department. One of our billing agents can help you get the answers you need. Thanks! 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
LanceK641
Participant

the person who was going to be handling this is leaving the company and we will be taking another direction. could you please delete or remove us from your data base. Thanks so much

Hello and thank you for reaching out to The Community. I see the account you are referencing is a Trial account. With that being said as long as you do not activate your Trial account and add a payment method, your account will close automatically at the end of the trial period. If there is anything else we can assist with please do not hesitate to let us know.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user4089426
Participant

Hi, I want to delete my account and contacts saved so please give me solution to delete the account.

Hello. We're sorry to hear Constant Contact is no longer a good fit for you. To assist you with this I have submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you ensure that your contact information is up to date in your account. If you require faster turnaround or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
michaely534
Participant

Hi Constant Contact,

 

Can you please cancel and refund my account for my initial month? My email is

Thanks,
michael

 

Hello @michaely534,

 

Thank you for reaching out to the Community! We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user36648
Occasional Participant

This is a formal message to cancel my subscription NOW before you take anymore money out of my account! 

Hello, we're sorry to hear you’re leaving. We appreciate your time and want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. If there is anything else we can assist in the meantime do not hesitate to ask.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user4896238
Occasional Participant

I am furious that CC want me to UPGRADE my paid subscription in order to send an automated sequence to 25 subscribers. **bleep**ing ridiculous. Please cancel my subscription STAT

Hello @user4896238. Thank you for posting here in the Community. Automation is a feature available for those under our Email Plus plan and you would need to upgrade in order to use it. 

 

Since you have requested for us to close your account, I have submitted a case to our Billing department to process this request and it can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you to confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you!

 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user894677
Regular Participant

I would like to deactivate my constant contact account as well as the card credentials saved to the account. Could you please help me with the same?

Hello @user894677,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user894677
Regular Participant

It's been more than 24 hours still, my account and the card details are active. And I have been charged for the last month as well. Could you please process the request fast, the account is no longer needed for me.

 

 

 

 

 

Thanks,

Vinoth

Hi @user894677 

 

I apologize for the wait time you are experiencing. With that said our Billing Support is not currently available on weekends. I have however notified this team. A member of our Billing Support will reach out directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user894677
Regular Participant

Hi Team,

Still, my account is active and doesn't get any updated from your billing support yet. I got a message inside the constant contact account(Please Note: Your account is scheduled to be cancelled on 09/30/2019). I want the account to be cancelled as soon as possible and I don't want to be get billed for the next month. But the mentioned date looks like the account will be active till the next month and I will be charged for that. Could you please help me to cancel the account soon.

 

 

Thanks,

Vinoth

 
Thank you for following up on this experience. Though we are unable to discuss billing details publicly, we have contacted our Billing team to review the cancellation date and the newest charge on the account.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user894677
Regular Participant

Hi Team,

 

Could you please let me know how long it would take, It's been a week since I have reported my query is not solved yet. Could you please help me with the ETA?

 

 

Thanks,

Vinoth

Me too, and they won't let you.  It's spooky.  I cancelled the card that was getting billed - I called, chatted, talked to a robot, but everything disconnects when you pursue cancellation.  Class Action Lawsuit waiting to happen!

You won't let me cancel by phone, by chat, by bot - **bleep**, constant contact? I'm cancelling my card so you can't keep billing me, but seriously. This is stupid. Taking a screen shot as evidence I have submitted my request in writing. Losers.

Hi @Steven_B_Critcher 

 

I apologize for the experience you've had with canceling your account. I have submitted this cancellation request to our Billing Support. We only ask that your contact information be set to the best information you can be reached. This team will reach out directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.