Cancel

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CTCT Employee

Re: Cancel account

Hello OtisS76,

We're sorry to see you go and we appreciate your time. I want to assist you with your request. I have submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so ensure your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in The Community. Thank you.


Antonas_S
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

CANCELLATION

YOU MAKING ME WAIT MORE THAN 30 MINUTES JUST TO SPEAK WITH SOMEONE TO CANCEL IS RIDICULOUS. I WILL MAKE SURE TO SHARE WITH MY 5000 FOLLOWERS!!!
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Moderator

Re: CANCELLATION

Hi @BrianH7710 

 

I apologize for the longer than normal wait you were experiencing! I can understand how important it is to connect with our support. With that said, I have submitted a ticket in your account to our Billing Support for further assistance. A member of this team will review this cancellation request and reach out with an update.


Frankie.P
Community & Social Media Support

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New Member

cancel subscription

i want to cancel my subscription, in trying to contact you, i am put on hold without an answer. i am busy too caring for my elderly mother and no longer NEED this service that NEVER did any help for me. Please cancel my account.
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CTCT Employee

Re: cancel subscription

Hello @AngelaN486,

 

Thank you for reaching out to us. We're sorry to hear the product was unable to fulfill the purposes you needed. Do you have any suggestions as to how our product could be improved?

 

It looks as though a case was already submitted to our Billing team, who will be reaching out if they require any additional information.

 

If you have any additional questions or concerns, feel free to reply to this thread or create a new one and we'd be happy to assist.


William D
Community & Social Media Support

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Solution Provider

Need to cancel account

How can Incancel my account? I am not using the service anymore.
Tags (2)
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CTCT Employee

Re: Need to cancel account

We're sorry to see you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so be sure you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

 


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Termination

Dear Sir/Madam, My account is  I want to terminate my Constant Contact account immediately. Could you please help? Best regards, Jack Lan

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Highlighted
CTCT Employee

Re: Termination

We're sorry to see you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so be sure you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

CAN ANYONE REPLY TO MY EMAILS?????

I HAVE BEEN TRYING TO GET IN TOUCH WIHT YOU SO I CAN CANCEL MY ACCOUNT. THREE WEEKS AGO I SENT AN EMAIL TWICE AND NO RESPONSE AT ALL. I JUST BEEN CHARGED AGAIN. THIS IS UNACCEPTABLE! I REQUESTED SUSPENSION OF MY ACCOUNT AND I WANT TO CANCEL MY ACCOUNT, BUT NO ONE IS INTERESTED TO HELP. WHAT YOU ARE INTERESTED IS TAKING MONEY FROM MY ACCOUNT. 

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