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Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,632 REPLIES 1,632

Hi @CatherineT06 

 

That's a great question! All cancellations are done through our Billing Support. Members of our Community Support like myself can assist by submitting your request to this team. Though the good news is I can see you were able to contact our Billing Department by phone. Your account has successfully been scheduled to be canceled through this call.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

I have not used Constant Contact in many months and do not have time to use it. Please cancel my contract and stop taking payments from my checking account.

Hi @BillC41900 

 

It's important that I first point out Constant Contact is a monthly service that does not come with a contract. Because of this we would be happy to make sure you are assisted. In fact I have submitted your cancellation request to our Billing Department. A member of this team will reach out with any further updates.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Please cancel my account at the end of the current billing period.

Hello OtisS76,

We're sorry to see you go and we appreciate your time. I want to assist you with your request. I have submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so ensure your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in The Community. Thank you.


Antonas_S
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

YOU MAKING ME WAIT MORE THAN 30 MINUTES JUST TO SPEAK WITH SOMEONE TO CANCEL IS RIDICULOUS. I WILL MAKE SURE TO SHARE WITH MY 5000 FOLLOWERS!!!

Hi @BrianH7710 

 

I apologize for the longer than normal wait you were experiencing! I can understand how important it is to connect with our support. With that said, I have submitted a ticket in your account to our Billing Support for further assistance. A member of this team will review this cancellation request and reach out with an update.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

i want to cancel my subscription, in trying to contact you, i am put on hold without an answer. i am busy too caring for my elderly mother and no longer NEED this service that NEVER did any help for me. Please cancel my account.

Hello @AngelaN486,

 

Thank you for reaching out to us. We're sorry to hear the product was unable to fulfill the purposes you needed. Do you have any suggestions as to how our product could be improved?

 

It looks as though a case was already submitted to our Billing team, who will be reaching out if they require any additional information.

 

If you have any additional questions or concerns, feel free to reply to this thread or create a new one and we'd be happy to assist.


William D
Community & Social Media Support

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Retail

How can Incancel my account? I am not using the service anymore.

We're sorry to see you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so be sure you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

 


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Dear Sir/Madam, My account is  I want to terminate my Constant Contact account immediately. Could you please help? Best regards, Jack Lan

We're sorry to see you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so be sure you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I HAVE BEEN TRYING TO GET IN TOUCH WIHT YOU SO I CAN CANCEL MY ACCOUNT. THREE WEEKS AGO I SENT AN EMAIL TWICE AND NO RESPONSE AT ALL. I JUST BEEN CHARGED AGAIN. THIS IS UNACCEPTABLE! I REQUESTED SUSPENSION OF MY ACCOUNT AND I WANT TO CANCEL MY ACCOUNT, BUT NO ONE IS INTERESTED TO HELP. WHAT YOU ARE INTERESTED IS TAKING MONEY FROM MY ACCOUNT. 

I HAVE BEEN TRYING TO GET IN TOUCH WITH CONSTANT CONTACT FOR THE LAST THREE WEEKS, SO I CAN CANCEL MY ACCOUNT. THREE WEEKS AGO I SENT NUMBER OF EMAILS AND NO-ONE  RESPONDED AT ALL.

I JUST BEEN CHARGED AGAIN. THIS IS UNACCEPTABLE!

 

I REQUESTED SUSPENSION OF MY ACCOUNT AND I WANT TO CANCEL MY ACCOUNT, BUT NO ONE IS INTERESTED TO HELP. WHAT YOU ARE INTERESTED IS TAKING MONEY FROM MY ACCOUNT. 

VLADISLAV DIMITROV 

Hi @First-NameL17213 

 

Thank you for reaching out to the Community. I also would like to apologize for the experience you've had with connecting to our Support. At this time email is not a line of support that is available. I do however want to make sure you are assisted with this request! I have submitted your cancellation request to our Billing Support. A member of this team will review this request and reach out directly to you. If you would like quicker service, our Billing Department is also available by phone.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

please cancel trial. no longer interested at this time.

Hi @SandraR787 

 

We're sorry to hear you feel this way! Though your account was created through a third-party the good news is because you are under a trial that has yet to be billed. Because of this we were able to successfully cancel your account so you will not receive any future charges from this third-party.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I received a call and that's a no no. Do not call me. Yes, I did provide it, but now I want the account closed. Thank you. Thank you. Thank you.

Hi @MarielaM39 

 

I apologize you received this phone call! Our sales team does make phone calls to the users on a trial account. These calls are meant to be helpful so you may start off on the right foot with using your account. The good news is I was able to update your contact preferences so you no longer receive these calls. Our trial account will also automatically close itself out one the 60-day period is over.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

I thought i was purchasing a professional email address