Thank you for reaching out to the Community. I also would like to apologize for the experience you've had with connecting to our Support. At this time email is not a line of support that is available. I do however want to make sure you are assisted with this request! I have submitted your cancellation request to our Billing Support. A member of this team will review this request and reach out directly to you. If you would like quicker service, our Billing Department is also available by phone.
We're sorry to hear you feel this way! Though your account was created through a third-party the good news is because you are under a trial that has yet to be billed. Because of this we were able to successfully cancel your account so you will not receive any future charges from this third-party.
I apologize you received this phone call! Our sales team does make phone calls to the users on a trial account. These calls are meant to be helpful so you may start off on the right foot with using your account. The good news is I was able to update your contact preferences so you no longer receive these calls. Our trial account will also automatically close itself out one the 60-day period is over.
I apologize for any confusion there may have been with what you were purchasing. Constant Contact does not provide an email address. Instead we are an email marketing company that provides tools to help small businesses and non-profits reach their customers. Because this is not what you were looking for, I have submitted a ticket to our Billing Support to review both your cancellation and refund request.
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.
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