Cancel

[MelissaN5]

I would like to cancel. Please provide instruction on how i can cancel my account

[Frankie_P]

Hi @FirstNameL61527 

I apologize for any confusion there may have been with what you were purchasing. Constant Contact does not provide an email address. Instead we are an email marketing company that provides tools to help small businesses and non-profits reach their customers. Because this is not what you were looking for, I have submitted a ticket to our Billing Support to review both your cancellation and refund request. 

[user521620]

I would like to cancel this. I don't need any services.

[Timothy_G]

Hello user521620,

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[BradS722]

I am paying way too much for this service !! Please cancel and refund last charge

[Zoe_H]

Hello @BradS722,

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[Zoe_H]

Hello @BrianH7710,

It looks like I already responded to you on a different post, but I want to reply to you here as well to make sure you get our message. 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[KeithF667]

How do I cancel account I am not Happy after doing a review that you requested

[Frankie_P]

Hi @KeithF667 

I apologize for the experience you've had with your account. However because you are still under an account review, your cancellation request will have to be submitted to our Account Review. In fact I have submitted your cancellation request to this team. One of our Account Review agents will follow-up with you directly.

[HollyA10]

We have not used constant contact for over a year, although you have continued to bill us - we no longer use this service. Our apologies - however, it simply has not worked for us and I thought it had been cancelled long, long, ago... Holly T. Ashley 

[Frankie_P]

Hi @HollyA10 

Thank you for reaching out to the Community about your account. I'm sorry to hear of any confusion there may have been with the status of your account. With that said, I have taken a look and can see your account has successfully been canceled.

[EvelynW83]

I want to cancel the subscription.. No 1 can contact. Please let me have the email to contact! 

[Frankie_P]

Hi @EvelynW83 

At this time email support is not currently a line of support that is available. I apologize for any inconvenience this may cause! I have however submitted your cancellation request to our Billing Support to be reviewed. Please let us know if there is anything else we can assist with in the meantime.

[user10311]

i cant find any option to unsubscribe from the CC services. I dont use it at all. Please guide

[Antonas_S]

Hello user10311 and thank you for reaching out to The Community, We're sorry to hear Constant Contact is no longer a good fit for you. If you could send us your username via email to social_support(at)constantcontact(dot)com with a reference to this post, we can submit a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

[HeatherK2593]

Could I please get help to get my account cancelled today?

Account owner: 

[Timothy_G]

Hello HeatherK2593,

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[user24984]

Dear Support Team, 

I would like to cancel my account as Im unable to find support email to reach the support team.

Highly appreciate 

Kenneth Lee @ From Malaysia

[Antonas_S]

We're sorry to you go. I want to help you with this request. I’ve submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so please ensure that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community.

[user24984]

Hi Hi,

Would like to inform that I still have receive any email from your support team regarding the cancellation of our account. 

[Frankie_P]

Hi @user24984 

Thank you for bringing this to our attention! We have notified our Billing Support for further assistance. A member of this team will contact you directly with any further updates.