Cancel

MelissaN5
Occasional Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,751 REPLIES 1,751

I received a call and that's a no no. Do not call me. Yes, I did provide it, but now I want the account closed. Thank you. Thank you. Thank you.

Hi @MarielaM39 

 

I apologize you received this phone call! Our sales team does make phone calls to the users on a trial account. These calls are meant to be helpful so you may start off on the right foot with using your account. The good news is I was able to update your contact preferences so you no longer receive these calls. Our trial account will also automatically close itself out one the 60-day period is over.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
FirstNameL61527
Participant

I thought i was purchasing a professional email address

Hi @FirstNameL61527 

 

I apologize for any confusion there may have been with what you were purchasing. Constant Contact does not provide an email address. Instead we are an email marketing company that provides tools to help small businesses and non-profits reach their customers. Because this is not what you were looking for, I have submitted a ticket to our Billing Support to review both your cancellation and refund request. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user521620
Participant

I would like to cancel this. I don't need any services.

Hello user521620,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Timothy_G
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
BradS722
Occasional Participant

I am paying way too much for this service !! Please cancel and refund last charge

Hello @BradS722,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
BrianH7710
Occasional Participant

 

Hello @BrianH7710,

 

It looks like I already responded to you on a different post, but I want to reply to you here as well to make sure you get our message. 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
KeithF667
Participant

How do I cancel account I am not Happy after doing a review that you requested

Hi @KeithF667 

 

I apologize for the experience you've had with your account. However because you are still under an account review, your cancellation request will have to be submitted to our Account Review. In fact I have submitted your cancellation request to this team. One of our Account Review agents will follow-up with you directly.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
HollyA10
Participant

We have not used constant contact for over a year, although you have continued to bill us - we no longer use this service. Our apologies - however, it simply has not worked for us and I thought it had been cancelled long, long, ago... Holly T. Ashley 

Hi @HollyA10 

 

Thank you for reaching out to the Community about your account. I'm sorry to hear of any confusion there may have been with the status of your account. With that said, I have taken a look and can see your account has successfully been canceled.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
EvelynW83
Regular Participant

I want to cancel the subscription.. No 1 can contact. Please let me have the email to contact! 

Hi @EvelynW83 

 

At this time email support is not currently a line of support that is available. I apologize for any inconvenience this may cause! I have however submitted your cancellation request to our Billing Support to be reviewed. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user10311
Participant

i cant find any option to unsubscribe from the CC services. I dont use it at all. Please guide

Hello user10311 and thank you for reaching out to The Community, We're sorry to hear Constant Contact is no longer a good fit for you. If you could send us your username via email to social_support(at)constantcontact(dot)com with a reference to this post, we can submit a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
HeatherK2593
Real Estate

Could I please get help to get my account cancelled today?

Account owner: 

 

 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

Timothy_G
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user24984
Occasional Participant

Dear Support Team, 

 

I would like to cancel my account as Im unable to find support email to reach the support team.

 

Highly appreciate 

 

Kenneth Lee @ From Malaysia