Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,469 REPLIES 1,469
Participant

Hi, Great Officers at Constant Contact,

 

I am currently on the Trial account but I've inputted my payment card details.  Thus, I would like and appreciate very much if someone in CTCT Billing Department to tell me that my account will be closed and no deduction will be made.

 

Thank you for your assistance.

I can't call Billing as on the contact page as I have no means to call overseas.

 

P.s. I hope there's an option to click for us members to click-in to close the account.

Hi @user780574 

 

Thank you for reaching out about your account! The good news is because your account is still apart of our free-trial period you have not yet been charged. Our trial accounts also only last 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. These accounts will no longer be active. We have however scheduled your trial to be canceled as a courtesy. 


Frankie.P
Community & Social Media Support

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Participant

I want to cancel my account, I am trying to reach on Billing Team India number, I hear number is switched off.

Why can't I cancel online, this is really bad.

Constant Contact team please help me resolve this asap.

 

We're sorry to see you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Antonas_S
Community & Social Media Support

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Participant

Hi, I cannot figure out how to cancel my account. Can someone send me the proper link to do that?

We're sorry to you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Antonas_S
Community & Social Media Support

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Participant

It is almost impossible to get to live chat and when I do they say they can't help on billing questions and refer me to an 800 number that puts me on hold for 20 minutes.  Jesus I just want to cancel my account and have my payment refunded as I am done with my one time project and its nearly impossible to figure out how to cancel. I am busy and don't have time for this wait or stress. 

 

Scott Shafer

Nebraska Commission on Indian Affairs

Hello. We apologize that you’ve been unable to stay on hold in order to contact our Billing Team. I would be happy to submit a case to the Billing Team in order to start this process for you. This could take upward of 24 business hours to complete as we will be working indirectly with that team. The Billing Team may need to reach out to you so please ensure you contact information on your account is up to date. If you require a quicker turnaround time you will need to call back in and hold for a live Billing Agent. If there is anything else we can assist with please do not hesitate to ask.


Antonas_S
Community & Social Media Support

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Participant

Idont want this trial. Delete this account now. Thank you

We’re sorry to hear that Constant Contact wasn’t a good fit for you. As long as you have not activated your Trial Account or added a credit card on file your Trial will close automatically after the trial period ends. If there is anything else we can assist with please do not hesitate to ask.


Antonas_S
Community & Social Media Support

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Occasional Participant

how to cancel account?

Hi @christinem8561 

 

Cancellations requests generally can be made by phone with our Billing Support. However because you reached out to the Community we can also submit your cancellation request for you as well. In these cases our team will follow-up directly by email. So please make sure the contact email on the account is set to your best contact information!


Frankie.P
Community & Social Media Support

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Participant

Please stop calling me, Ive received 3 calls in the last 16 hours. I want to cancel my account.

Hi @NikkiN458 

 

Thank you for bringing this to our attention! I apologize you are receiving these calls from our Sales Department. This is not the experience we want our users to have. With that said, I can see your account is still under our trial period. These free trials run out in 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active. In the meantime we have updated the contact preferences on your account to stop these calls.


Frankie.P
Community & Social Media Support

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Occasional Participant

Hi
I would like to cancel. Please Cancel my account as it is no longer required. 
Thanks

Hi @user70389 

 

Though we're sorry to see you go we have submitted your cancellation request to our Billing Support. A member of this team will review this request and email you directly with any updates. Please let us know if there is anything else we can assist with in the meantime!


Frankie.P
Community & Social Media Support

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Occasional Participant

Hi Frankie, 

 

I am still waiting for this to be cancelled. 

 

Thanks 

 

Jack 

Hi @user70389 

 

Thanks for following up with us on this cancellation request. I have taken a closer look and can see your account was successfully canceled. Thank you for having been our customer, and should you ever need our service or assistance again please don’t hesitate to reach out! 


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Please cancel my account as of mid August when we stopped using the account and refund the prorated fees ASAP.

 

Thank you.

 

 

Hi @SwansonPTA 

 

Though we are unable to go into your account's billing details here in the Community, I can see you have spoken to our Billing Support about this cancellation request. In fact a member of this team emailed you on Tuesday the 24th. Were you able to connect with our Billing Department by phone as you mentioned by email? If not, we want to make sure you are assisted and have passed on your request to the appropriate team.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Delete my **bleep**ing account (which youve made it impossible for me to do) and stop charging me **bleep**ing money or i will take advantage of the **bleep**ed up liability laws in theUS and sue your dumbasses. **bleep**ing pieces of **bleep**