Cancel

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Occasional Visitor

Your customer service sucks

It is almost impossible to get to live chat and when I do they say they can't help on billing questions and refer me to an 800 number that puts me on hold for 20 minutes.  Jesus I just want to cancel my account and have my payment refunded as I am done with my one time project and its nearly impossible to figure out how to cancel. I am busy and don't have time for this wait or stress. 

 

Scott Shafer

Nebraska Commission on Indian Affairs

Tags (2)
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CTCT Employee

Re: Your customer service sucks

Hello. We apologize that you’ve been unable to stay on hold in order to contact our Billing Team. I would be happy to submit a case to the Billing Team in order to start this process for you. This could take upward of 24 business hours to complete as we will be working indirectly with that team. The Billing Team may need to reach out to you so please ensure you contact information on your account is up to date. If you require a quicker turnaround time you will need to call back in and hold for a live Billing Agent. If there is anything else we can assist with please do not hesitate to ask.


Antonas_S
Community & Social Media Support

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New Member

I do Not want this trial at all. Please delete this

Idont want this trial. Delete this account now. Thank you
Tags (2)
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CTCT Employee

Re: I do Not want this trial at all. Please delete this

We’re sorry to hear that Constant Contact wasn’t a good fit for you. As long as you have not activated your Trial Account or added a credit card on file your Trial will close automatically after the trial period ends. If there is anything else we can assist with please do not hesitate to ask.


Antonas_S
Community & Social Media Support

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Occasional Participant

how to cancel account?

how to cancel account?
Tags (2)
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Moderator

Re: how to cancel account?

Hi @christinem8561 

 

Cancellations requests generally can be made by phone with our Billing Support. However because you reached out to the Community we can also submit your cancellation request for you as well. In these cases our team will follow-up directly by email. So please make sure the contact email on the account is set to your best contact information!


Frankie.P
Community & Social Media Support

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Highlighted
Occasional Visitor

Please stop calling me

Please stop calling me, Ive received 3 calls in the last 16 hours. I want to cancel my account.
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Moderator

Re: Please stop calling me

Hi @NikkiN458 

 

Thank you for bringing this to our attention! I apologize you are receiving these calls from our Sales Department. This is not the experience we want our users to have. With that said, I can see your account is still under our trial period. These free trials run out in 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active. In the meantime we have updated the contact preferences on your account to stop these calls.


Frankie.P
Community & Social Media Support

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Regular Visitor

Cancellation

Hi
I would like to cancel. Please Cancel my account as it is no longer required. 
Thanks
Tags (2)
Highlighted
Moderator

Re: Cancellation

Hi @user70389 

 

Though we're sorry to see you go we have submitted your cancellation request to our Billing Support. A member of this team will review this request and email you directly with any updates. Please let us know if there is anything else we can assist with in the meantime!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.