Thank you for reaching out to the Community! I have taken a look at your account and can see you are currently under a list review. We ask that users under these reviews first speak with our List Review Specialists before a cancellation can be processed. I apologize you have been unable to reach this team I have submitted a callback ticket with this department in your account. These tickets typically have a 48-72 business hour turn around time.
Hello there @FirstNameL00617
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request as quickly as possible.
I have submitted a case to our Billing department to process the cancellation. I'd like to inform you that this request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you!
I ve been trying right left and centre for cancelling my account. I ve spoken to your staff and the call is dropped after several minutes of talking waiting and getting transferred from one department to another by your staff. I work for an NGO and request you for my payment reversal too. I didnt use it so i should not be charged and that too for 2 months. Please help!
Thank you for reaching out to us. I'm sorry to hear that you've had problems with dropped connections, but hopefully I can provide some insight into your situation.
You should have received an email alert detailing the cancellation of your account, as well as when the account will be officially cancelled. You can also see when your account is scheduled for cancellation by logging in, clicking on the name in the top-right corner, then clicking My Account. At the top will be a red banner stating when your account is scheduled to be cancelled (no longer active and being charged).
Regarding your refund I would recommend reaching out to our billing department. Today they can be reached by calling our support line and requesting a transfer to the billing department. Monday through Friday Billing can be called directly, ensuring that you avoid dropped calls during the transfer process.
Simply explain your situation and request a refund. Billing will be able to see your previous cases, and they will discuss your options from there.
I do want to state once again that your account is in cancellation and after the date stated will be 100% cancelled. You won't be charged anymore before or after this specified date. But I found no info regarding a refund and therefore I recommend reaching out to Billing.
If you have any other questions or concerns, simply reply to this thread and we'd be happy to assist.
I would also to make a request to cancel the Constant Contact Account for my school's Alumni Group: Morse-Marshall Alumni Association. The Alumni Association hasn't used the account within the last two years and we also noted that previously there were charged amounts of $42.75. Several months ago, a representative of the Alumni Board telephoned in regarding the request and was told to wait about 6 months while the payments were halted. The account was not used. The Alumni Association is aware that the charges occur towards the end of each month and would like to request again to cancel the account. How soon can this request happen actually happen to let the Alumni Association know of this objective?
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.