Cancel

[MelissaN5]

I would like to cancel. Please provide instruction on how i can cancel my account

[Timothy_G]

Hello @ShamikaT1 ,

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

[user007412]

Hi,

I sent a cancel request to your billing dept. few days ago and my account is still not cancelled. And please tell them not to call me. They can communicate via email.

Thanks

[Zoe_H]

Hello @user007412,

I do apologize that you had this experience. It looks like your request may not have gone through to the billing department because of where it was submitted. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[user154517]

I want to cancel my account and i tried calling but the time zone are different. Our time zone are different. When i want to communicate with the support, i couldn't. There is also no emails for use to send and email. How are we to communicate. The account cant be deactivated by ourselves. Thank you.

[Frankie_P]

Hi @user154517 

I apologize for the experience you've had connecting with our Billing Support. Currently our Billing agents are only available Monday-Friday from 8am to 8pm ET. Though this is the case we want to make sure your are helped and have submitted your cancellation request to this team. A member of our Billing Department will review this request and reach out to you directly with any further updates.

[LaurenT946]

Hello, I want to cancel my service but I can't find where I can do so in my account. Our card was just charged and it came unexpected because the primary email address on this account is no longer in use.

Thank you!

[Brigitte_P]

Hi there @LaurenT946 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you to confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[user98802]

How could we cancel our account?

[Frankie_P]

Hi @user98802 

All cancellations requests have to be reviewed by our Billing Support. For your account security we are unable to authorize this here in the Community. To make sure you are further assisted we have submitted this request to our Billing Department. One of these agents will reach out to you with any updates.

[FrankC941]

I have sent several communications to you canceling this account. We have not used it and dont want it. CANCEL.

[Brian_H]

Hello @FrankC941, 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. Please click here for more information how to confirm. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[Ubidy]

Hi, I like to cancel my account as soon as possible as Ubidy have decided to use an internal marketing tool. Please do not deduct any payment on this credit card. Thank you!

[Elizabeth_M]

Hello @Ubidy 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[Ubidy]

Hi,

Yes. My contact information is correct. Otherwise, you can contact me at: 

Mobile No: 

[Frankie_P]

hi @Ubidy 

Great! We're glad to hear the contact information on your account is correct. We were able to successfully submit your cancellation request to our Billing Support for you. A member of this team will contact you directly with any further updates.

[Ubidy]

Thank you.

[AlexP844]

After going through the Constant Contact site I'd like to cancel, but I cannot find a link or button to do so. Please advise. sh-2880394

[Frankie_P]

Hi @AlexP844 

Thank you for reaching out to the Community! I have taken a look at your account and can see you signed up through a third-party program. This program is also who is charging you. Because of this we would suggest contacting their support directly in order to cancel.

[JamesM058]

There is no way to discontinue service on your site so not paying is the only way I can stop the service.

[Frankie_P]

Hi @JamesM058 

Due to account security all cancellations have to be approved by our Billing Support. But in an attempt to make the process easier for you, we have submitted a ticket to this team on your behalf. One of our Billing agents will review your cancellation request and reach out with any updates.

[user719587]

Please help me on how to close the account as I do not use it.