Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,666 REPLIES 1,666
Participant

I want to cancel my account and i tried calling but the time zone are different. Our time zone are different. When i want to communicate with the support, i couldn't. There is also no emails for use to send and email. How are we to communicate. The account cant be deactivated by ourselves. Thank you.

Hi @user154517 

 

I apologize for the experience you've had connecting with our Billing Support. Currently our Billing agents are only available Monday-Friday from 8am to 8pm ET. Though this is the case we want to make sure your are helped and have submitted your cancellation request to this team. A member of our Billing Department will review this request and reach out to you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Hello, I want to cancel my service but I can't find where I can do so in my account. Our card was just charged and it came unexpected because the primary email address on this account is no longer in use.

 

Thank you!

Hi there @LaurenT946 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you to confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Brigitte P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

How could we cancel our account?

Hi @user98802 

 

All cancellations requests have to be reviewed by our Billing Support. For your account security we are unable to authorize this here in the Community. To make sure you are further assisted we have submitted this request to our Billing Department. One of these agents will reach out to you with any updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

I have sent several communications to you canceling this account. We have not used it and dont want it. CANCEL.

Hello @FrankC941
 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. Please click here for more information how to confirm. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

Brian_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi, I like to cancel my account as soon as possible as Ubidy have decided to use an internal marketing tool. Please do not deduct any payment on this credit card. Thank you!

Hello @Ubidy 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi,

 

Yes. My contact information is correct. Otherwise, you can contact me at: 

 

Mobile No: 

hi @Ubidy 

 

Great! We're glad to hear the contact information on your account is correct. We were able to successfully submit your cancellation request to our Billing Support for you. A member of this team will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Thank you.

Participant

After going through the Constant Contact site I'd like to cancel, but I cannot find a link or button to do so. Please advise. sh-2880394

Hi @AlexP844 

 

Thank you for reaching out to the Community! I have taken a look at your account and can see you signed up through a third-party program. This program is also who is charging you. Because of this we would suggest contacting their support directly in order to cancel.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

There is no way to discontinue service on your site so not paying is the only way I can stop the service.

Hi @JamesM058 

 

Due to account security all cancellations have to be approved by our Billing Support. But in an attempt to make the process easier for you, we have submitted a ticket to this team on your behalf. One of our Billing agents will review your cancellation request and reach out with any updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Please help me on how to close the account as I do not use it.

Hi @user719587 

 

All cancellations can be made directly with our Billing Support. However in order to make sure you are assisted we also submit tickets to this team for all users who reach out to the Community. Would you like to cancel your account after all? I can see you created a second post on updating your payment method on file.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

 

Please I need to cancel my account.

 

Thank you.

 

Hello @user217680,

 

We don't normally handle any billing changes through a public forum, but I've forwarded your information to our billing team, and asked that they reach out to you so we can get this processed for you.

 


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.