Great! We're glad to hear the contact information on your account is correct. We were able to successfully submit your cancellation request to our Billing Support for you. A member of this team will contact you directly with any further updates.
Thank you for reaching out to the Community! I have taken a look at your account and can see you signed up through a third-party program. This program is also who is charging you. Because of this we would suggest contacting their support directly in order to cancel.
Due to account security all cancellations have to be approved by our Billing Support. But in an attempt to make the process easier for you, we have submitted a ticket to this team on your behalf. One of our Billing agents will review your cancellation request and reach out with any updates.
All cancellations can be made directly with our Billing Support. However in order to make sure you are assisted we also submit tickets to this team for all users who reach out to the Community. Would you like to cancel your account after all? I can see you created a second post on updating your payment method on file.
We don't normally handle any billing changes through a public forum, but I've forwarded your information to our billing team, and asked that they reach out to you so we can get this processed for you.