We don't normally handle any billing changes through a public forum, but I've forwarded your information to our billing team, and asked that they reach out to you so we can get this processed for you.
Thank you for reaching out to the Community! I'm sorry to hear our product is not a match for you after all. We have submitted a ticket in your account to our Billing Support to review this request.
I apologize for the experience you've had with cancelling your account. Though all cancellation requests do have to be approved by our Billing Support, we have submitted a ticket to this team on your behalf. You do not have to call into this team. One of our billing agents will contact you directly with any updates on this cancel request.
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