Thank you for reaching out to the Community! I'm sorry to hear our product is not a match for you after all. We have submitted a ticket in your account to our Billing Support to review this request.
I apologize for the experience you've had with cancelling your account. Though all cancellation requests do have to be approved by our Billing Support, we have submitted a ticket to this team on your behalf. You do not have to call into this team. One of our billing agents will contact you directly with any updates on this cancel request.
Thank you for reaching out to the Community! I have taken a peek at your account and can see you were able to speak with our Billing Support about this as well. One of these agents was able to successfully cancel your account. If you have any further questions please give a call back into this team.