All cancellations can be made directly with our Billing Support. However in order to make sure you are assisted we also submit tickets to this team for all users who reach out to the Community. Would you like to cancel your account after all? I can see you created a second post on updating your payment method on file.
We don't normally handle any billing changes through a public forum, but I've forwarded your information to our billing team, and asked that they reach out to you so we can get this processed for you.
Thank you for reaching out to the Community! I'm sorry to hear our product is not a match for you after all. We have submitted a ticket in your account to our Billing Support to review this request.
I apologize for the experience you've had with cancelling your account. Though all cancellation requests do have to be approved by our Billing Support, we have submitted a ticket to this team on your behalf. You do not have to call into this team. One of our billing agents will contact you directly with any updates on this cancel request.
Thank you for reaching out to the Community! I have taken a peek at your account and can see you were able to speak with our Billing Support about this as well. One of these agents was able to successfully cancel your account. If you have any further questions please give a call back into this team.
I apologize you are unable to find information on how to cancel your account. All cancellations must be approved by our Billing Support as we are unable to authorize billing changes here in the Community. Though this is the case, we have submitted your cancellation request to this team for further assistance.
Hello @KaraPTA. I'm sorry to hear that you were looking to cancel your account with us. It looks like you were able to speak with our Billing team last week and they assisted you with your account. We'll be here if you need anything else.
I've been trying to talk to someone throughout this afternoon and your automated system sends me to another automated recording that precedes to tell me they are busy and then hangs up. Repeatedly.
I finally said I needed a different service other than needing to cancel and got a live person. Who...shockingly then told me they can't help me. This is a mind-blowing scam.
I need to cancel my service because I used it for a short-term family reunion and have no other need for the account in the future. I also use your service for work and I try and overlook the glitches in your software, but this experience is unacceptable and will be taken into consideration for all future uses - personally and professionally.
I apologize for the experience you've had connecting with out support. What is the number you were calling? This is not the experience we want our users to have and can certainly look into this further for you.
With that said, all cancellation request must be made with our Billing Support. When calling into this team, these calls take a few minutes or less and there's no pressure to keep your account active if you do not wish to do so. In fact we have submitted your Community cancellation request to our Billing Department on your behalf. I'm very sorry for the experience that you have had but we do want to make sure you're assisted.